Because our drums and accessories are custom-made, they are typically non-returnable. However, in some instances we may be able to assist you if something isn’t right. Contact Tim with any questions, and for approval for a return. You must receive approval before returning any item, or you may not receive a refund. Once you’ve received approval for a return, the following steps need to be followed:
1) Item must be returned in the same condition it was sent to you, i.e. no damage.
2) Item must be packed in the same manner it was shipped to you, with plenty of padding to avoid damage in shipping.
3) Item must be insured for the full value.
Refunds will not be issued until the item has been received in our shop and inspected for damage.
Original shipping and handling fees will not be refunded. Any credit card fees will be subtracted from the refund, as well as a 20% restock fee. If the item has damage that requires repairs, and/or us having to resell it as ‘B’ stock, damage fees beyond the 20% restock fee may be incurred.
Return shipping is the responsibility of the customer.
We must be contacted about any concerns within 30 days of shipment for a possible return to be accepted.
For Stack Ring accessories, we must be contacted within 2 weeks. Because they are made from recycled cymbals, handling with care is essential when enjoying Stack Ring accessories. We make every effort to ensure the safety of the items, but they are not suitable for young children. Stack Ring Percussion and Reverie Drums are not responsible for how our products are used by purchasers.
For international orders, be advised that returns are very difficult and, in almost every case, we do not offer returns. If you have any questions or concerns, email Timothy at firstname.lastname@example.org.
Most modern cymbal manufacturers crank out hundreds if not thousands of a particular cymbal at a given time. Some also use large machines to press and hammer each cymbal blank the exact same way. This means that they can’t spend the time fine tuning a cymbal to ensure it sounds its best. Cymbals are incredibly complex instruments with more overtones than just about any other instrument known to man. Even if you hear a cymbal on a video and order the same model online, you’ll find that it will sound different. There may be frequencies that are unpleasant to the ear. It may be higher/lower pitched than you thought. It may be too mellow or too aggressive. This is why we offer custom cymbal mods. I have owned hundreds of cymbals in my time as a professional musician and have relentlessly pursued the “perfect cymbal”. While I’ve come to learn that the “perfect cymbal” doesn’t exist, I’ve also come to a deep understanding of just what an artform cymbal smithing really is. You can’t approach 2 cymbals the same way. Each one has a unique response to the lathe or the hammer, and knowing how to bring the best out of each one is not an easy task. It is, however, incredibly rewarding to craft the sound into something more musical, functional, and valuable. We tune and lathe the cymbals in-house, making sure they sound their best. This oftentimes means lowering or raising the fundamental pitch, removing weird overtones that dominate the cymbal, opening up the crash of cymbals that are too “pingy” or “thick” sounding, and modifying/repairing cymbals that may have cracks or damage. Let us know if you have that one cymbal that isn’t quite there, and we’ll make sure it becomes the one cymbal that never leaves your bag.
– Timothy Roberts
I, Timothy Roberts, have been a professional drummer (playing gigs, touring, and session work) for 15 years in tons of different environments ranging from churches to music venues to cowboy themed bars outside of dirt roads where people rode in on horseback (seriously, that’s not a joke). In that time, I’ve always tried to walk into every musical environment with the mindset to bring my best and to continually learn. That mindset took me into building the instruments I played on, which took me deeper than I ever thought BACK into the music and the technique. Many drummers have a hard time finding their sound for very simple reasons. They lack specific tools to set them on the right path. I’m not only talking about the instruments, I’m also talking about techniques, mindsets, and approaches.
Whether you’re a drummer, bandleader, worship pastor, or a student looking to improve, we’ve got tools to help you. I travel locally to meet at churches, practice spaces, or venues to assess gear, conduct workshops, teach, and train. Feel free to reach out in the contact page or email me at tim@reveriedrums and we can chat more about it!
– Timothy Roberts
Yes! We do ship Internationally, but there are some things to be aware of:
- Due to Covid, international shipments no longer have guaranteed deliveries. We have had packages take weeks longer than expected to arrive at their destination.
- Reverie Drum Co./ Stack Ring Percussion has no knowledge of, and is not responsible for your country’s Customs requirements and fees. Please factor these into your purchasing decisions.
- If delivery attempts are made and the package is returned to us for whatever reason outside of a mistake on our part, we will have to charge for the shipment to be sent again.
- There are no returns on international orders.
Yes! We gladly offer customizations on either Reverie Drums, Reverie customized and modified cymbals, and Stack Ring Percussion accessories. If you have a particular sound, specification, or crazy hair-brained idea we’d love to hear about it and see if we can make it a reality. Just drop us a line in the contact page or send an email directly to email@example.com.