Because our drums are custom-made, they are non-returnable. However, in some instances we may be able to assist you. Contact Tim with any questions, and for approval for a return. You must receive approval before returning any item, or you may not receive a refund. Once you’ve received approval for a return, the following steps need to be followed:
1) Item must be returned in the same condition it was sent to you, i.e. no damage.
2) Item must be packed in the same manner it was shipped to you, with plenty of padding to avoid damage in shipping.
3) Item must be insured for the full value.
Refunds will not be issued until the item has been received in our shop and inspected for damage.
Original shipping and handling fees will not be refunded. Any credit card fees will be subtracted from the refund, as well as a 20% restock fee. If the item has damage that requires repairs, and/or us having to resell it as ‘B’ stock, damage fees beyond the 15% restock fee may be incurred.
Return shipping is the responsibility of the customer.
We must be contacted about any concerns within 30 days of shipment for a possible return to be accepted.
For Stack Ring accessories, we must be contacted within 2 weeks. Because they are made from recycled cymbals, handling with care is essential when enjoying Stack Ring accessories. We make every effort to ensure the safety of the items, but they are fragile, and not suitable for young children. Stack Ring Percussion and Reverie Drums are not responsible for how our products are used by purchasers.